When purchasing goods over the Internet, the customer has the right to return any items within 14 days. Items must be unused and in their original packaging. Return postage must be paid by the buyer.
Cancellations and returns must be mailed or delivered by the customer before the end of the 14 day returns policy.
Please email us with the reason for return and we will send you a returns form and/or the returns procedure.
If you wish to return goods to us it is important that you complete this procdure and ensure proper packaging when returning goods.
The customer will bear all return postage costs, as stated in the Act on disclosure and withdrawal, etc. of distance selling and sales off business premises (Cancellation Act). After the 14 days policy, the customer loses his or her right to return goods if the goods are used or otherwise degraded and no longer in saleable condition.
Return address (please included order number in return):
DON'T LIKE THE COLOUR OR STYLE? NO PROBLEM - SWAP IT!
You are welcome to exchange an item for something else should you change your mind upon receipt. Items must be unused and in their original packaging. Return postage must be paid by the buyer. As with returns, exchanges must be made within 14 days with an email sent first to email@example.com
INCORRECT, DAMAGED OR MISSING DELIVERIES
If you are missing an item or have received the wrong item in your shipment, please contact us by email as soon as possible. Check the attached information if it is merchandise that is backordered before contacting us. Send us an e-mail at firstname.lastname@example.org and with the invoice and/or order number and the item that is missing or incorrectly delivered. If we have made a mistake, we will rectify this at no extra cost to you.
If you find that a package is damaged already at the pick-up at the post office, you must report this immediately at the site. Should you find shipping damage when you get home and open the package - take your entire shipment including packaging back to the post office and fill out an injury form. The postal staff will help you complete this.
If you have received an item that is damaged, please contact us via email as soon as possible at email@example.com. It is important that you do not discard of the packaging the goods came in as we may need it in connection with our insurance procedure.