This section answers the following:
1. Where we deliver to?
2. What are the shipping charges per order within Norway?
3. How long is delivery?
4. What are the delivery options?
WHERE DO WE DELIVER TO?
At the current time, we are able to ship to Norway (including Svalbard), Sweden, Denmark and the rest of Europe. All delivery prices on our site are for delivery to Norway only (not including Svalbard). If you want an order delivered to Svalbard or anywhere else in Europe (including Sweden and Denmark), please email us and we can give you a quote. Customers are responsible for finding out and paying any sales tax and fees in their own country.
WHAT ARE THE SHIPPING CHARGES PER ORDER WITHIN NORWAY? (INCL. FINNMARK & NORDLAND. EX. SVALBARD):
When you go to the checkout, you will see the delivery options and charges available for your order, but here is a summary:
Under 2kg - Kr 39 (sent via A-Post, not trackable service)
Over 2kg, orders are sent via Norgespakke/Bring Servicepakke trackable service for stock items, and via a freight company for custom made, Leipold, Disney, large furniture, mattresses and Kidraft orders (more information below):
2,1-6kg - Kr 79
6,1-15kg - Kr 79
16kg + (where order value is under Kr 1000) - Kr 200
Orders over Kr 1000 - FREE delivery regardless of weight (except Svalbard. Applies only to domestic delivery addresses)
Postoppkrav - Above charges + Kr 99 post office admin fee (maximum Kr 289)
Gift cards - FREE (sent via e-mail)
These charges are per order, no matter how many items you order.
Volumetric weight: Some large items may have higher freight costs, even if they do not weigh that much in kilos. This is because the transportation industry converts volume to weight, and estimated shipping weight will be the volume weight even though the actual weight is less. You can read more on bring.no.
HOW LONG IS DELIVERY?
(i). STOCK ITEMS
Stock items (Mamas & Papas products, clothes, stock Moses baskets & stands, hanging rails, blankets & bedding, stock toys & decor) are dispatched within 3-5 working days, so long as they are in stock at the time of ordering, and sent by either Bring Servicepakke, Norgespakke, Postoppkrav/cash on delivery or A-Post, depending on the delivery method chosen or offered (more information below). Once dispatched (3-5 days), approximate delivery times within Norway are:
Vestlandet – 1-3 working days
Sørlandet - 1-3 working days
Østlandet – 1-3 working days
Midt Norge – 1-3 working days
Nord Norge – 4-5 working days
All orders of stock products should therefore be received in Norway within 4-12 working days so long as the goods are in stock at the time of order and depending on the delivery address (see approximate regional delivery times above).
You will receive an e-mail with tracking details when your order is shipped so you can keep track of where the package is located.
(ii). CUSTOM MADE ORDERS, LEIPOLD, DISNEY, LARGER FURNITURE, MATTRESSES, KIDKRAFT TOYS
For custom made items, for example, Leipold Moses baskets and larger furniture, delivery can take up to 3-4 weeks and will be made via a freight company such as Schenker Logistics, Tollpost, TNT or UPS. In some circumstances, items will be dispatched directly from the supplier (this helps speed up the delivery process for you) - delivery times for such items can take up to 10 days, although items are usually delivered earlier.
In all these circumstances, you will receive the tracking information and any further instructions once goods have been dispatched. NB! It is important that the email address you provide is accurate, so you can receive this mail and any other e-mails if we need to contact you.
WHAT ARE THE DELIVERY OPTIONS?
(i). FOR SMALL ITEMS UNDER 2KG:
A-post non trackable service
(ii). FOR STOCK ITEMS OVER 2KG:
Pay & pick up from Peekaboo after agreeing a suitable time - FREE. You will receive an email once you have confirmed your order to arrange a suitable pick up time.
Bring Servicepakke/Norgespakke trackable service - pick up from your local post office at your convenience within 12 days of the goods arriving. You are also able to arrange for home delivery at your own cost - and at a competitive rate. You will be sent an email with the tracking details once the goods have been dispatched.
Postoppkrav/Cash on delivery - Pick up & pay at your local post office. For this option, choose 'Pay & pick up from Peekaboo' at checkout and write in the commentary field that you wish to have the postoppkrav service. Extra charge applies (see above in 'What are the shipping charges?'). You will be sent an email and/or sms with the tracking details once the goods have been dispatched.
(iii). FOR CUSTOM MADE ORDERS:
For custom made orders such as Leipold products, delivery is made by Schenker, straight to your door. You will receive the tracking information from us by email. Schenker should contact you to arrange a suitable time for delivery.
(iv). FOR DISNEY FURNITURE, LARGE FURNITURE, MATTRESSES:
Large, Disney furniture and Dry mattresses are sent directly by the supplier via Tollpost or Posten. Orders will be delivered to the nearest Tollpost depot or post office where you can collect at your own convenience. You will also receive an SMS message or email when the order is ready for collection.
(v). FOR KIDKRAFT FURNITURE AND TOYS:
Kidkraft products not held in stock are sent via UPS or their partners (Bring or Posten). Deliveries are made between 1000-1700 (and sometimes up to 1900).
For remote areas and some other areas (usually postcodes from 3999 and above), delivery is made directly to your local post office where they will remain for 10 days for collection at your own convenience. The information will be available on the tracking information sent by email. (NB. Uncollected products will be charged at the Kr 600 as per our terms and conditions.)
For areas north of Trondheim and north of West Bergen, the post office attempts to make two delivery attempts, after which the goods will remain at the post office for 10 days for collection at your own convenience. The information will be available on the tracking information and you should also receive a message about this.
For delivery addresses in areas such as Stavanger and Bergen, goods will be delivered by Bring. Three delivery attempts will be made, after which goods will remain at the Bring storage facility for 10 days and you can arrange a home delivery at your own convenience. The information will be available on the tracking information and you should also receive a message about this.
For all other areas, eg. Oslo and Vestlandet, UPS attempts to deliver three times, after which goods will remain at their storage facility for 10 days where you can re arrange home delivery at your own convenience. The information will be available on the tracking information and you should also receive a message about this.
If you require delivery on a date other than the one scheduled, please contact UPS directly AFTER the first delivery attempt has been made. Please note, UPS can only change the delivery date AFTER a first attempt and not before. Changes can only be made directly with the UPS office and not the driver. Tlf. 800-33-470
Please check individual product information for more specific information. Should you require more information on delivery times for specific items or delivery to Svalbard or any other parts of Europe, please email us at email@example.com
Please let us know if you have any problems and we will do our best to help!